Zendesk for Contact Center Pricing Calculator

Essential Configuration

Number of Zendesk Agents

Total licensed Zendesk agents who need access to the contact center system

Total Call Minutes

Combined inbound + outbound minutes for your contact center

AI Level

Level 0: DTMF only (no AI)
Level 1: Basic voice recognition & IVR
Level 2: Knowledge Base answers with LEX
Level 3: Full Voice AI with actions & API calls

Average Handle Time (AHT)

Average time to handle a call from start to finish, including talk time, hold, and after-call work

Inbound / Outbound Split

Auto

Drag to adjust the split between inbound and outbound calls

Inbound 82%

18% Outbound

0 minutes 0 minutes

Advanced Configuration

Optional channels, call distribution, and more

Amazon Connect Pricing Model

Unlimited AI

Model A (Unlimited AI) includes ALL optional features at no additional charge: Contact Lens, screen recording, screen sharing, video connection, agent assistance, self-service, performance evaluation, and forecasting & scheduling.

All-inclusive AI capabilities (~2x cost)

• Voice: $0.038/min + telephony

• Chat: $0.01/message

• Tasks: $0.07/task

Includes ALL AI features automatically

Individual Features

À la carte pricing - pay only for what you use

• Voice: $0.018/min + telephony

• Chat: $0.004/message

• Tasks: $0.04/task

Optional add-ons priced separately

Additional Options

Call Containment %

Auto

Monthly Tasks

Auto

Monthly SMS Messages

Auto

Monthly Guided Interactions

Auto

Outbound Campaigns

Auto

AI Features

Contact Lens AI

Real-time analytics, sentiment analysis, and conversation insights. Pricing: $0.015/min

Auto

Smart Tools (Bedrock)

AI agent assistance, summarization, and sentiment with Claude 3 Haiku. Pricing: ~$0.00006/min

Auto

Call Distribution

DID / TFN Distribution

DID (Direct Inward Dial) = Standard local/geographic phone numbers with area codes (e.g., 212-555-1234).

TFN (Toll-Free Numbers) = Numbers like 1-800, 1-888, 1-877 where the business pays for incoming calls instead of the caller.

Auto

DID 40% TFN 60%

DID

TFN

Optional Features
With Model A (Unlimited AI), all these features are included automatically at no additional charge.

Enable Screen Recording

Auto

Screen Recording Minutes

Auto

Enable Screen Sharing

Auto

Screen Sharing Minutes

Auto

Customer Profiles
Pricing: $0.005 per active profile per day (~$0.152/profile/month). You're only charged for profiles accessed each day.

Total Customer Profiles

Auto

Daily Active Rate (%)

Auto

Voice ID (Biometric Authentication)

Enable Voice ID

Auto

Transactions per Call

Auto

Phone Numbers

DID Numbers

Auto

Toll-Free Numbers

Auto

AWS Infrastructure

S3 Storage (GB)

Auto

Lambda Invocations

Auto

DynamoDB Storage (GB)

Auto

Kinesis Shards

Auto

Estimated Costs

Configure your deployment
and click Calculate
to see your cost estimate

Essential Configuration

Advanced Configuration

Amazon Connect Pricing Model

Additional Options

AI Features

Call Distribution

Optional FeaturesWith Model A (Unlimited AI), all these features are included automatically at no additional charge.

Customer ProfilesPricing: $0.005 per active profile per day (~$0.152/profile/month). You're only charged for profiles accessed each day.

Voice ID (Biometric Authentication)

Phone Numbers

AWS Infrastructure

Estimated Costs

Monthly Cost Breakdown

Optional Features
With Model A (Unlimited AI), all these features are included automatically at no additional charge.

Customer Profiles
Pricing: $0.005 per active profile per day (~$0.152/profile/month). You're only charged for profiles accessed each day.